Returns and Shipping Policy

Refund and Return Policy for Yone Green Plants

Return Policy

At GardenNursery.net, we are dedicated to offering high-quality plants and gardening products. If there is an issue with your order upon receipt, please reach out to us immediately. In most cases, providing a photo of the product will help us resolve the issue more quickly. You can email the photo of the item along with your order number to [email protected].

Please note that we are not responsible for damages caused by extreme weather, neglect, unforeseen natural events, or failure to follow our hardiness zone recommendations.

Return Conditions

We accept returns under the following conditions:

  • The product must be new, unused, and in its original packaging.

  • If the product is defective or damaged upon arrival, we will accept the return.

  • If you are not satisfied with your purchase, returns are allowed only if the product is still intact and undamaged.

  • All seed and live plant sales are final, and we do not offer guarantees. However, we will review each case individually and provide the best possible support.

Return Period

You have 30 days from the date of delivery to return eligible items.
If your plants arrive damaged or fail to germinate, please email a photo of the item along with your order number to [email protected] within 30 days of receiving your order. We will evaluate the situation and determine whether a refund or replacement is appropriate.

Refund Policy

Refunds will be issued as a credit to the original payment method within 30 business days after receiving and processing the returned merchandise.
If live plants arrive damaged, please send a photo of the damaged plant and its label within 15 business days of delivery to [email protected]. Be sure to include your order number, product description, and shipping details for faster processing.

Return Period Extension

During certain times of the year, such as the holiday season, we may offer an extended return period. Please contact us for more information and assistance.

Shipping and Delivery Policy

We choose the most efficient shipping carrier for your order. The carriers we use include:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

Credit card authorization and verification must be completed before we process your order. UPS deliveries are made Monday through Friday, excluding holidays.

Shipping and Handling Costs

Shipping and handling costs are based on the product weight and destination.
Any additional fees, such as expedited shipping, will be shown at checkout.

For any questions regarding our Refund and Return Policy, feel free to contact us:

  • Email: [email protected]

  • Phone: +1 (708) 426 2288

  • Official Address: Kieu Trang LLC, 315 E 5TH ST STE 202, WATERLOO, IA 50703

Thank you for choosing Yone Green Plants!